![]() If Amazon approves the claim, you will have the opportunity to appeal.If Amazon rejects the claim, the process is over unless the buyer appeals.Amazon makes a decision on your buyer’s claim.You submit your side of the claim and Amazon will evaluate the claim.Failure to respond before 7 days will result in Amazon automatically granting the claim and debiting your account.You MUST (seriously, can’t stress this enough) respond in some way before 7 days. If you wish to continue through the claim process, you may submit your side of the claim. ![]() When the claim is filed but before Amazon grants it, you can resolve the issue by immediately refunding the buyer’s money.The claim must be filed within 15 and 90 calendar days after the order date.The buyer files an A-to-Z claim with Amazon.You don’t respond to the buyer promptly, or the buyer is unsatisfied and decides to file an A-to-Z Guarantee claim with Amazon.You reply promptly to the buyer, and you sort out an appropriate reimbursement or replacement plan.Amazon encourages them to contact you first.The buyer expresses concern about their package. ![]() If you do find yourself facing an A-to-Z claim, here’s some important things to keep in mind. Responding promptly to buyer communication and Amazon is crucial here. You might think of Amazon A-to-Z as a guarantee to the buyer, and if you communicate well with them, then this claim process isn’t required.
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